Program Director (#656)

Our Exciting Opportunity

This ICT Program Director drives large and complex Professional Services engagements towards Ericsson’s customer especially for Local 5G area including NTT Communication, NTT West/East, NTT DCM, and other enterprise customers, and supports the KAM with extensive technical knowledge. The ICT Program Director is the overall responsible for the Core 3 team (Solution, Sales, Customer Fulfilment), especially for:

• The overall cost estimation
• The delivery model (mix of on-shore, near-shore and off-shore resources)
• Customer engagement and contact fulfillment

Once the deal is won, the ICT Program Director is the head of the delivery, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer happiness and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.

You will

• Be responsible for the pre-sales and delivery activities
• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
• Drive up-sales opportunities
• Coach the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
• Support asset and organizational set-up and growth; be a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best-practices from the programs driven.

To be successful in the role you must have

• Education background: Above to bachelor’s degree
• Min years of experience: 5 years of project management
• Experience in Telecommunications industry
• Proficiency with the English and Japanese Language

Below knowledge and skills are pluses:

• PMI certifications
• Domain experience: CORE / Local 5G
• 3rd party supplier’s management experience
• Servicer Delivery experience or interface experience with Telecom customers