Job Summary
We are now looking for a Sales Support Manager to support the Key Account organization with Customer Support service expertise on different levels in pre-sales, design, and delivery of customer contracts.
Responsibilities
- You will position your company as a technology leader, communicate and discuss the service strategy and vision with customer senior management
- Provide sales support expertise, conducts technical discussions with customer
- Provide sales support (takes service CSR role) for customer support contract renewals, RFPs, propose solutions covering business requirements and present to Regions and Customer
- Drive customer engagements together with sales team, for customer support automation services. Developing solutions, presenting customer, planning trials. offering and selling new services
- Communicate across Customer Support organizations to share customer needs, portfolio requirements but also learn from them to offer new services for customer support service evolution
- Contribute to knowledge sharing, ensure the customer vision & strategy including implications on technology and solutions is communicated to the ones in need at Business Units, Group Function and R&D.
Key Qualifications
- Education: Bachelor of Business Administration, Science or similar.
- Ambitious, self-motivated, comfortable with ambiguity.
- Substantial in-field experience from sales/solutions and service delivery. Continuous learner.
- Domain experience: Delivering and selling customer support service, automation in services, operator O&M process and organization.
- Ability to organize, prioritize and work under extreme work pressure, heavy work-load and deadlines.
- Strong personal communications skills with internal units and customers.
A leader in managing cross company teams efforts through effective and motivating mentoring strategies.