Field Services Engineer for a Global IT Client

Job Summary:

We are now looking for Field Services Engineer candidate in Kanto Area.  The Field Services Engineer will apply developed professional knowledge and skills to solve common and complex issues for a Global IT company customer.  Work on solutions with moderate scope and complexity.  Assess proposed solutions on technical, operational, and strategic aspects.  Responsible for installation / removal, management, limited commissioning, and fault resolution of IT network transport elements in data centers, switch rooms, regen, and PoP site environments across the region in a cost efficient and timely manner, while adhering to strict customer centric quality and standards with little-to-no supervision.

Responsibilities:

• Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to routing, lacing, labeling, terminating and local / remote testing and turn up of Ethernet, fiber, and power cables.
• Configure and integrate nodes and solutions into networks (new and existing)
• Interpret and follow detailed method of procedures (MOPS) and engineering documents / diagrams.
• Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results.
• Provide timely and accurate feedback to site survey requests.
• Report on own activities after work completion using project ticketing system.

• Analyze and resolve network issues associated with equipment installations / removals.
• Maintain the environment at an operative state
• Perform and assist fiber and/or card level troubleshooting and replacement procedures with assistance from control centers and/or back office engineers.
• Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
• Communicate as required with multiple departments to optimize scheduling, resolve roadblocks, and coordinate material deliveries.
• Inventory, receive, and ship materials.
• Document project milestones, notes, job information memorandum, and submit ready for service notifications to gain Operations acceptance for all completed projects.
• Contribute to continuous improvements in the organization
• Other duties as assigned 

Key Qualifications / Competencies:

• Fluent Japanese and Business level of English skills 
• Japanese driver’s license is a must to commute to the site.
• Minimum years of experience: (5 - 10 Years)
• Familiarity with customer specific standards, processes, and equipment
• IT Transport experience with – ALU, Arista, Cisco, Juniper (nice to have)
• AC & DC power work experience
• Working knowledge of Fluke, EXFO, Viavi, and VeEX test equipment.
• Perform and understand testing on 1G, 10G, 40G, and 100G circuits via BERT, iPerf, Y.1564/EtherSAM, RFC2544, OTDR, etc.
• Must be able to work outside of normal business hours to include nights and weekends, when needed.
• Prior experience working as an ICT Field Technician or ICT Field Engineer in the Telecommunications Industry.
• In-depth knowledge of IT transport equipment installation and basic testing methods and procedures (MOPs).
• Knowledge of operating principles of wireline, wireless and RF environments.
• Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids. 
• Knowledge of telephony networks, include DS1, DS3, OC, and various IP networks.
• Knowledge of fiber specifications and characteristics including structure and MTP/MPO cables.
• Ability to identify all colors associated with telecommunications cable and equipment indicator lights.
• Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables.
• Ability to learn and retain physical and mechanical installation specifications.
• Must have a high level of computer hardware/software experience with skills and knowledge in Microsoft office product lines, Word, Excel, Power Point, and Outlook
• Ability to multi-task and maintain composure in stressful and demanding work environments.
• Must be able to travel outside home market up to 100% of the time; however, based on business requirements this duration could be lower.
• Follow Site Facility and information Management
• Familiarity with On-site Service Activation/Deactivation

Physical Requirements:

• Ability to clearly identify specific color schemes.
• Ability to connect and disconnect various sizes and types of electronic connectors.
• Dexterity to connect and disconnect various sizes and types of electronic connectors.
• The ability to use hand tools, power tools and industry test equipment.
• Repetitive Movements for extended periods of time.
• Push / Pull materials and equipment for extended periods of time.