IoT Platform Pre-sales Customer Solution Manager for Japan
The company's strategic intent with the IoT business is to become a leader in IoT connectivity and platforms, and to secure new profitable growth for our IoT Platform. IoT is also a key success factor for other infrastructure offerings.
IoT is an Acceleration Operating unit within Business Area Technologies and New Businesses and serves as an incubation zone within which potentially disruptive technologies are developed with the ambition of becoming a transformative and profitable future business.
We are strengthening our team in Asia and are looking for customer solution manager position located in Tokyo, Japan.
Key Responsibilities and Deliverable:
- Main interface responsible towards IoT Platform for services solution design, dimensioning and configuration
- Signs off the solution before contract. Delivers compliancy statements towards customers.
- Clarifies how IoT Platform e2e business processes are supported by the IoTA Platform services (e.g. SIM ordering, fulfillment, assurance, etc.) and highlights benefits for different customer teams.
- Owns and drives new requirements feedback loop between IoT Platform and Product Management.
- Main interface responsible towards IoT Platform to ensure a correct & complete low level design
- Ensures a performing service and associated risks management for IoT platform services in coordination with Enablement Manager
- Provides Sales team and IoT Platform with platform services functional expertise.
- Support in enterprise engagements and solution design to close enterprise deals by the IoT Platform
- Introduction of new services of the IoT platform service and link to possible new business opportunities for the IoT Platform
CRITICAL EXPERIENCES AND SKILLS
- University degree in Engineering
- 7+ years of related experience in designing customer solution involving connectivity and/or IT integrations
- Business process design
- Experience working in a global team
- Domain experience and knowledge (connectivity solution design, BSS, device management, customer solution development)
- Previous experience with IoT Platform (IoT Accelerator, i.e. Connectivity Management & Device Management) service is a plus
- Experience managing customers’ expectations
- Value argumentation skills (customer/brand/portfolio)
- Relationship building and stakeholder Management capabilities (on customer & internal side)
- Behavioral traits:
- Analyzing & formulating strategies
- Presenting & influencing
- Writing & reporting
- Adapting & responding to change
- Planning & organizing
- Working under pressure
Language:
- Fluency in Japanese. Business-level English