Position Summary
This Program Director drives large and complex Professional Services engagements for NTT docomo. The ICT Program Director supports the client account manager with extensive technical knowledge. By taking on both the CSR and CFR role, the Program Director is the overall responsible for:
- The overall solution
- The overall cost estimation
- The delivery model (mix of on-shore, near-shore and off-shore resources)
Once the deal is won, the Program Director is the head of the delivery, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer satisfaction and business objectives as these programs often have visible impact on the Business Unit and corporate results.
In addition to the pre-sales and delivery activities, further tasks assigned to the ICT Program Director are:
- Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming an “agent” at the customer premise to increase the customer’s trust in the company as a system integrator.
- Driving up-sales opportunities
- Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
- Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
Preferred Qualifications & Experience Requirements:
- Education: Above to bachelor’s degree
- Some years of project management experience
- Experience in Telecommunications industry
- Proficiency with the English and Japanese Language
- Below knowledge and skills are nice to have:
- PMI certifications
- Domain experience: CORE / NFV / Openstack area
- 3rd party supplier’s management experience
- Service Delivery experience or interface experience with Telecom customers