Support Specialist (#399)

Support Specialist

Our client is looking for a Support Specialist to join their Global Support team located in Japan, Tokyo. This person will be responsible to provide technical support and be a focal point to the regional offices and customers

The ideal candidate will be able to work closely with clients and with tight SLAs to provide excellent service

Expected to be a self-starter who can push yourself to become a key player in the organization

Responsibilities:

• Handling and answering customers issues and tickets

• Supporting Customers and regional offices for the SaaS-based applications

• Building and maintaining strong and close relations with customers by performing weekly

  / monthly calls and follow ups

• Building and Maintaining internal and external knowledge base

• Represent technical customer’s issues within the organization (Escalation to R&D, Product)

  Requirements:

• Ability to work full time

• Relevant Education background (Practical engineer)

• Proven experience working as a Pre or Post-sales engineer

• Proven customer experience with technical orientation/mindset

• Strong computer user skills

• Knowledge of MySQL and MongoDB and experience in writing SQL Queries

• Excellent problem-solving skills

• Ability to function appropriately in high-tension conditions.  Ability to thrive in critical situations is key 

• Strong written and verbal communication skills

• Ability to work both in a team environment and individually

• Willing to travel when required

• Willing to work in non-working hours / days

• Required Languages  – Business English, Japanese.