Support / Pre-sales Engineer, Japan / Korea

JOB DESCRIPTION

Position Title

Support / Pre-sales Engineer, Japan / Korea

Job Objectives

Pre and Post-sales support for File-Based Media Solutions, Shared Storage, Monitoring and IP Gateways

Engaging customers directly, plus working with resellers.

Position Summary

Responsibilities include: Deal Qualification; solution design; BOM creation; tender responses; training; delivering / organizing workshops & seminars, tradeshows, customer demos; providing feedback on customer requirements to HQ; delivering 1st and 2nd level of post-sale support to Japan / Korea customers, both remotely and onsite

Territory Covered

Japan and Korea

Report To

An American 

Number of Direct Reports
(Total Staff Accounted For)

None

Communication Relations:

External (input)

·   Customers

·   SI’s / Resellers

·   3rd-party vendors

Internal

·   5SBAP (FBMS Sales) colleagues

·   Subsidiaries

·   Div 7 (Munich, Hannover, Berlin)

External (output)

• Customers
• SI’s / Resellers
• 3rd-party vendors (ISV/IHV)
• Japan-centric standards bodies/industry associations

Key Performance Indicators (KPI) / Management By Objectives (MBO) / Key Result Areas (KRA)

·   Effectiveness in supporting the FBMS, Monitoring, IP Contribution business in APAC from a pre-sales perspective, helping to grow the OI in the region

·   Knowledge transfer to 5SBAP colleagues, subsidiaries and resellers

·   Proper documentation for projects, customer requests, application notes

·   Timely and satisfactory level of post-sale support, both for customers as well as resellers

 

Duties & Responsibilities

Contribution to Business

Missions & Objectives

 

Operational Responsibility

Contribution to Efficiency

& Capability Development

• Increase market awareness of FBMS, Monitoring and IP Contribution solutions in Japan / Korea
• Increase opportunity pipeline and OI conversions (Won deals)
• Maintain customer post-sale satisfaction

• Effective customer engagements: Presentations, demos, and Trainings
• Thorough and customer-appropriate solution designs, tender responses

·   Knowledge transfer to subsidiaries and resellers through structured training

·   Troubleshooting, escalation and resolution of customer technical issues

·   Translation and Localization verification/assistance with specific white papers or product marketing may be required in the future, as available

• Deep FBMS, Monitoring, IP Contribution product knowledge
• Deep awareness of competitive solutions, our advantages and communicating this to the larger community (internal and external)

Authority:

Financial

·   None

 

Non Financial

·   Validation of solution architecture and BOMs

 

Competencies Requirements

Personal (Behavioural / Personality & Attributes)

·   Self-driven and proactive

·   Strong creative problem solving skills

·   Strong inter-personal skills, with ability to influence and impact without direct authority

·   Ability to adapt to changing situations and scenarios

 

 

Technical/Functional

·   Deep knowledge of broadcast industry, especially in the areas of Servers, Storage and production workflows

·   Strong IT skills

·   Strong communication and presentation skills

·   Highly organized, task oriented with strong documentation skills

·   Strong troubleshooting skills

 

 

 

Specific Knowledge/Courses

·   Storage topology and bandwidth calculation

·   Codecs and video formats

·   UHD / HDR knowledge is preferred

·   General IT knowledge and SDI over IP standards

 

Educational Requirements

Degree or Diploma in Film / Broadcasting, IT, Electrical / Electronic Engineering, or related field

Experience and Unique Requirements

At least 5 years of relevant experience

Position Skills and Development (e.g. trainings to be provided to the incumbent)

Training on FBMS, Monitoring and IP Contribution solutions

Corporate Induction program