Support Engineer - Networking infrastructure

Job Summary: 

We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients. You will be part of a CNS team and together you will identify business leads and promote products and services to secure add on sales. This will require detailed customer networks knowledge and knowledge of the customer strategies.
As a CNS Engineer you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization. You will also take active part of the Emergency Handling support. 

Responsibilities: 

The Customer Network Support Engineer is responsible for 

• Customer request handling
• Developing and maintaining relationships
• Identifying new business opportunities

Key Qualifications:

• Education: Bachelor Degree in telecom/IT
• Minimun 5 years of working experience at the related role
• Well versed with English & Japanese Language
• Market insight
• Financial acumen and skills
• Service Delivery process, models and strategy
• Change and improvement management skills
• Consultative selling skills
• Negotiation and argumentation skills